Enriching Citizen Experience - Enriching the Citizen Experience - Protecting Vulnerable People

Enriching Citizen Experience

Protecting the vulnerable,
lowering costs and
reducing our carbon footprint.

Enriching Citizen Experience - Protecting the vulnerable, lowering costs and reducing our carbon footprint. Click to read our brochure.Contents

Use Case One

Use Case Two

Use Case Three

Summary

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Enriching Citizen Experience

Our Local Government Mission:

Building a better,
safer and sustainable future

We connect people,
processes and places to deliver BETTER outcomes.

We protect critical
infrastructure, systems and assets
to ensure SAFER data.

We transform cloud
and digital platforms to drive a more SUSTAINABLE future.

Our Citizen Interaction Partnerships

British Carrier / Integrator
20+ years of innovation
Connectivity, Cloud, Voice Contact Centre & Security
Advise, design, implement and support, 4,000+ clients
Public sector focussed, UK sovereign operation
85+ NPS Score

Industry leading provider of intelligent cloud contact centre solutions
20+ years of cloud contact centre experience
Over 2,500 customers worldwide
250K of concurrent agent seats
90+ NPS score for professional service

Global leader in AI enabled knowledge management
Established for over 25 years
Conversation Hub for Self Service
Knowledge Hub for Contact Centre agents
Analytics Hub for reporting

Introducing the Team

Stuart Smith
Local Gov Lead, Exponential-e

Over 25 years of Local Government experience. Responsible for helping Local Authorities build a better, safer and more sustainable future through transformational digital infrastructure and technology solutions.

Kelly Hazelton
Enterprise Sales Director, Five9

With over 25 years of industry experience, Kelly is passionate about helping local government and other public sector bodies through their digital transform journey and to revolutionize the way they communicate with citizens and support civil servants.

Pete Dineley
Strategic Client Director, eGain

With over 20 years of industry experience, Pete helps organizations transform CX and AX through AI knowledge-powered customer engagement, providing a digital customer engagement suite of applications for customer service, knowledge management, and analytics.

Examples Use Cases

Waste & Recycling
24 x 7 Self Service with AI

Council Tax Channel Escalation
with Contact Centre Agent AI

Housing Emergency
Speech Recognition with AI