Use Case Three
Speech IVR Housing Emergency
Housing Emergency Speech Recognition with Agent GPT AI Knowledge Guidance
Citizen Convenience
Vulnerable Citizens and emergencies are prioritised
Citizen passed to an agent with training in stressful situations
Immediate resolution to issue
Staff Benefit
Agents are warned if there is a potential stress situation and nature of enquiry
Agents provided with key knowledge to empower them to find solution
Reporting used to protect staff wellbeing
Business Case
Average cost of a maintenance visit £100
Saving of £100k
per 1000 visits
Carbon footprint 500mg CO2 per mile,
total saving 5 kilotons of CO2
for 1000 visits of 10 miles
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