Automation & AI

Hands-on support from leading
experts to help you harness the
latest innovations in Big Data and
machine learning

Automation & AI

Most organisations at some point will consider automation, and how processes can be streamlined and made more efficient. Exponential-e’s deeply consultative approach can help you along this journey, helping you identify how these innovations can best support your ongoing growth and - equally importantly - ensure they are effectively integrated within your existing systems and processes.

We review your customer journeys and your processes and make recommendations as to what is and is not suitable for automation. We also identify and promote quick wins, optimise the potential return on investment, and support robust business case development.

Automation and AI is still revealing its full potential in the modern workplace, but below are some examples of how this technology can help transform both business outcomes and the customer experience:

Chatbot paired with knowledge management to instantly answer queries ranging from routine FAQs to more complicated matters.
Chatbot to help customers navigate a website and keep them on the digital channel.
Business process automation, with complete workflows available at the touch of the button, reducing hand-offs.
Natural language processing, either via chat or interactive voice, to steer conversations or answer questions.
Integration with existing systems to automatically present all relevant information to an advisor during an interaction, based on information gathered from the customer.
Sentiment analysis to identify and appropriately manage any customer interactions that get emotional.
Identification and verification of customers to reduce reliance on advisors and save time.