Business Intelligence

Unleash the hidden power of your organisation’s most valuable asset:
**your data**

Intelligent Insight

Business intelligence (BI) processes help organisations organise their business-critical data, so it can be easily accessed and analysed. Decision-makers can then dig in and get the information they need quickly, empowering them to make more informed decisions that drive sustainable growth.

Our Intelligent Insight application offers a full suite of tools to deliver business metrics through historical reporting such as Call Analytics, Usage adoption and productivity trends to name a few, while tailored dashboards provide a holistic view of business activity and offer individuals, teams, and business units with quick access to their key metrics.

An integrated range of turnkey solutions provides your teams with everything that they need to develop their understanding of your organisation’s UC, CC, and Collaboration environments, including:

Customisable reports automatically generated and distributed, available on a per-user basis

Search-based reporting
for quick and easy access to relevant data

CDR analytics and analysis

Report designer
allowing you to specify filters and sorting of data

Report assistant
to make the report generation process completely stress-free

Highly intuitive dashboards
to monitor user adoption, call quality, capacity planning, and productivity

Queue and response group monitoring

Call data record analysis

User activity monitoring

Call quality monitoring