Contact Centre
as-a-Service

Become an essential part of
your customers’ own **service quality
and brand reputation**.

Empower your customers to deliver next-gen customer service, across every channel

The contact centre has become the front door for many organisations, and the foundation of effective customer contact strategies. This means that superior customer service is not a ‘nice to have’… It is vital.

In response to this demand, EXPO.e offers a highly resilient, open, and secure Cloud-based contact centre platform - built on our BroadWorks ecosystem - which, as a Channel Partner, you are able to offer to your own customers. Our solution is highly flexible by design, allowing it to be tailored to suit all customer journeys, from the simple to the complex.

Open up a whole new revenue stream by enabling your customers to:

Simplify the entry point to new customer engagement models, providing agents with a unique toolset to drive efficiencies and customer satisfaction
Effortlessly engage with customers through a range of channels, such as voice, email, webchat, and SMS
Streamline the customer journey through intelligent automation
Utilise pre-built CRM and ITSM integrations, as well as the ability to connect to legacy systems
Enjoy a centralised, holistic view of all customer interactions, providing valuable insights that drive successful resolutions and business outcomes
Collate, manage, and analyse structured and unstructured data, for true data-driven decision-making