The new UC-ONE interface

The latest remote working innovations, brought together in a single, highly intuitive platform

As we enter the new era of remote working, UC-ONE is evolving

By 2022, 74% of organisations will move at least 5% of their normally full-time, on-site workers, who had switched to working from home temporarily, into permanent remote-working positions.

UC-ONE is entering the next phase of its development in order to better serve this ‘new normal’

With home working having evolved exponentially in response to the challenges of COVID-19, UC-ONE is also changing, in order to better meet the needs of remote workers, organisations, and their customers and end users.

As a UC-ONE user, you will enjoy the same range of features you depend on, combined with an updated, highly intuitive user interface.

Why UC-ONE?

A more agile, intuitive way to work across all locations in which you are active, with the ability to effortlessly add new users and features whenever necessary.
An integrated suite of Cloud communication solutions and compatible devices, to transform workforce productivity and responsiveness.
Reduce technology and operational costs and complexity by removing the need for additional hardware.

Robust business continuity and always-on calling functionality through cross connects within geographically diverse data centres.
A fully managed solution, with ongoing 24/7 management and support from UCC specialists, reducing the burden on internal teams

Certified endpoints with monitoring overlaid to continually manage call quality.
A user-friendly customer portal to provide visibility and control of your entire communications ecosystem.

How UC-ONE is evolving

UC-ONE delivers a flexible, powerful, and fully integrated communications solution through a single pane of glass, incorporating enterprise-grade functionality and performance, tailored to the needs of today’s business customers.

This way, the new UC-ONE interface offers end users:

Highly intuitive & consistent UI

Providing a secure and user-centric experience, enabling effortless communication and collaboration, anytime, anywhere

Powerful HD calling features

Superior audio quality coupled with premium call features, including call recording, conferencing, merge, forward, and more

Secure, encrypted communications

Fully encrypted signaling that meets even the most stringent HIPAA and PCI compliance requirements

Next-gen collaboration tools

UC-ONE offers capabilities beyond those of a softphone, delivering full HD video conferencing, screen sharing, messaging, and chat rooms

Video, audio & web conferencing

Virtual meeting rooms support up to 200 participants for video, audio, and screen sharing with robust host controls and external guest access

Instant messaging & chat rooms

Instant messaging, plus chat rooms with threaded communications and @-mentions, enabling effortless, real-time collaboration, both online and offline

Screen sharing & presenting

Share your screen one-on-one, or invite multiple people to a virtual meeting room or dedicated collab session

Collaboration services

Share information with multiple colleagues, using file transfer and desktop sharing.
Virtual meeting room – add colleagues to your personalised meeting room for n-way chat, voice, and video.
Conference moderator – view and manage audio conference attendees.

Simple, intuitive tools to increase personal productivity

Point-and-click control of your audio calls, video calls, chat and desktop sharing.
Calendar integration – quickly check colleagues’ availability.
Access and manage your contacts, with one contact list synchronised across all devices.
Seamless transition – users can start a call on their desk and seamlessly move to their mobile device.

Tools to enable effortless communication and collaboration

Ubiquitous service

Single identity across desk phone, PC/Mac, smartphone & tablet.
One identity across all services, including voice, video, and instant messaging
Messaging (chat) & presence.

Advanced PBX services

Find-me/Follow-me – defines a set of destinations incoming calls are routed to, based on specified criteria.
Selective call control, enabling incoming calls to be accepted or rejected based on specified criteria.
Multiple call appearance, enabling incoming calls to appear on multiple handsets simultaneously.