A world-class
ITSM solution.

Powered by ServiceNow® and delivered as a fully managed service.

A world-class ITSM solution, powered by ServiceNow^®and delivered as a fully managed service.

EXPO.e’s ITSM solution, powered by the industry-leading ServiceNow^® platform - offers a new approach to delivering seamless IT for as many as 5,000 end users, tailored to the modern workforce and able to accommodate the most rigorous compliance obligations to be fulfilled, utilising innovative domain separation capabilities to enable ironclad security, flexible configurations, and significant cost savings compared to in-house deployments.

This way, all the potential benefits of a bespoke ITSM solution can be realised in as little as 3-4 months, delivered as a managed service that doesn’t require a dedicated, in-house team to be recruited.

How it works.

Innovative domain separation technology

Key to the platform’s unique functionality is its domain separation technology , which enables a whole new approach to ITSM deployments. By combining its capabilities with the hands-on support of our experts, multiple highly secure, fully isolated subdomains can be created within a single, shared instance. These can then be fully configured to suit specific performance, security, and compliance requirements, while simultaneously delivering a world-class end user experience - a traditionally time-consuming process made simple.

Seamless, scalable, fully customisable workflows.

Separate domains within the solution enjoy a specific level of customisability, so they can be tailored to each team or client’s specific requirements, for an optimal user experience. Furthermore, all workflows are fully customisable by design, allowing you to combine the ease of a prebuilt solution with the flexibility of a bespoke one, tailored to your established workflows.

With this as the foundation, you enjoy ample room to scale as your requirements evolve, expanding your core ITSM functions into ITOM, rolling out AI-powered automation (where appropriate), and exploring advanced integrations with other aspects of your IT ecosystem, all of which can be achieved without the disruption of a large-scale system overhaul.

Full control and visibility of the entire IT estate.

EXPO.e’s solution allows multiple client domains to be managed through a single ServiceNow^®instance, with integrated ITSM and ITOM capabilities providing IT teams with a holistic view of their entire digital ecosystem, without compromising the integrity of their data, and full control of all employee devices. Each domain can be fully customised to suit the specific needs of individual teams, for additional layers of flexibility.

Realise time-to-value as quickly as possible.

Each pre-configured module aligns with
EXPO.e’s ITIL-defined practices and ISO-certified processes, allowing the entire solution to be utilised straight away, without any need for additional tooling for compliance purposes, so a proven solution can be deployed, without the uncertainty often involved in delivering an in-house one. In contrast to traditional deployments, which typically involve prolonged setup cycles of around six months, our solution can be live and ready to use in just six weeks, ensuring the desired ROI can be achieved as quickly as possible and any operational disruptions can be avoided.

Avoid the complexity and expense of an in-house deployment.

As a trusted partner for ServiceNow^®, EXPO.e is able to offer the very best rates and, critically, allows you to avoid the initial cost and complexity of designing an ITSM platform from the ground up, allowing an enterprise-grade solution to be deployed for a fraction of the cost of a standalone instance, while simultaneously lowering ongoing maintenance costs in the future.

By eliminating the need to assemble a dedicated ServiceNow^® team, lowering the TCO, and accelerating time-to-value, the resulting solution delivers tangible, sustainable cost savings that can be reinvested in other areas of the business.

Streamlined compliance, effortless data protection.

All data within a subdomain is only accessible to its authorised users, and is otherwise completely segregated, allowing full compliance with the most stringent data protection standards to be maintained, even within the most highly regulated sectors, where customers’ healthcare or financial data must be considered.

The inherent flexibility of our solution means that we are able to further tailor standard processes on an as-needed basis, supporting full compliance with a range of key regulations and frameworks, including (but not limited to):

GDPR
ISO 27001 - Information Security Management System
BS10012 - Personal Information Management System
ISO 27017 - Private Cloud Security
CSA Star - Cloud Security
Cyber Essentials Plus
HSCN - Servicers to NHS
NHS Digital - Data, Security & protection
PCI DSS

EXPO.e maintains full compliance with these frameworks and accreditations ourselves, and our teams and systems are regularly audited in this regard.

Our frameworks and accreditations.

Our nine ISOs and full HSCN Stage 3 compliance are a testament to our ongoing commitment to exceptional service quality and rigorous, standards-based approach.