The nature of the customers’ business, with high volumes of perishable goods needing to be delivered to highly dispersed locations across the UK within the most precise timeframes, places considerable demands on its systems and processes.
While the customer had already embraced a Cloud-native model, it increasingly found that its legacy Warehouse Management Systems (WMSs) were far too sensitive to fluctuations in latency, leading to errors in packing and labelling and negatively impacting warehouse staff’s productivity. This, in turn, led to instances of late deliveries, spoiled produce, and inevitably, unhappy customers.
As a result, costly and time-consuming on-site deployments were required, in order to ensure seamless communication between its central office and five distribution centres across the UK. This, however, led to issues around scalability, as the customer’s operations evolved, with an increase in online demand requiring the opening of new distribution centres.
As a result, the decision was made to engage with a trusted technology partner who would be able to create a standardised blueprint for the customer’s technology infrastructure, encompassing Cloud, network, unified communications, and cyber security – all delivered in line with its unique operational requirements and with ample room to scale in the future.
