Throughout this report, we have looked at the various technological, operational, and cultural concerns that organisations face around hybrid working, and the shifts that they have executed to excel where infrastructure, customer service, and key business objectives are concerned. When we consider the four pillars as a whole, we are left with a clear picture of the new way of working, and what must be done to help it achieve its full potential.
This all begins with the people - both customers and employees. Employees must be provided with the tools to provide customers with complete peace of mind that shifts in the way we work will not impact security or service delivery. For this reason, omnichannel communication must be established as the norm, with networking and cyber security converging and infrastructure evolving to make these critical platforms available to all staff, wherever they are connecting from, 24/7. With such combinations of solutions as the foundation, we will see hybrid working become the first step towards a new way of working, where freedom, flexibility, and the all-important human touch are at the centre of everything.
