About Exponential-e

A trusted technology partner for brands across the UK.

The new breed of customer experience may already be here…

Now more than ever, customers and guests expect seamless, truly interconnected experiences, whether it’s high-street shopping, booking a hotel, or enjoying a range of leisure activities.

Retail and Hospitality’s underlying infrastructure must evolve to meet these new expectations, while simultaneously providing full control of ongoing costs and ample room to pivot and scale as the landscape shifts.

Physical and digital experiences are increasingly converged, with the growing volumes of customer data generated online and in person offering numerous opportunities to deliver truly bespoke experiences.
The drive to reduce costs is ongoing, but shifting focus from expansion to optimisation means that tangible savings and service optimisations can be achieved.
The rise of IoT and ‘smart’ technologies is transforming in-person experiences, but simultaneously putting considerable demands on legacy infrastructure, which must be phased out in favour of flexible, resilient, and futureproof platforms.
An increasingly aggressive cyber threat landscape presents a range of complex challenges for Retail & Hospitality professionals, who must ensure their customers’ personal data is always fully secure

A trusted technology partner, committed to exceptional service quality

Exponential-e has worked with Retail and Hospitality brands ranging from global leaders to ambitious newcomers for more than twenty years, designing and delivering innovative solutions that support ongoing business growth and sustainable profits - all while keeping the customer at the centre of everything.

Our ‘customer first’ culture

The very highest standards of service quality have always been an intrinsic part of our company DNA. We are just as committed to the customer experience as the brands we engage with, and work closely with them to deliver integrated combinations of solutions that will consistently exceed expectations. As part of this commitment, we continue to invest 95% of our profits back into the business to drive ongoing improvements and innovations.

Of our 800-plus staff, more than 75% of them are directly involved in the customer experience, with our Voice of the Customer programme ensuring this customer-first philosophy continues to inform everything we do. As a reflection of this commitment, we were the first company to display our industry-leading NPS score live on our website, which we continue to do so to this day, and are audited annually for nine ISOs.

Platinum service as standard

Every customer who engages us benefits from the same platinum-grade service as standard, whether they are operating one site, or multiple sites across the UK. Our approach in this regard is a flexible, consultative one, designed to accommodate the varied, dynamic nature of Retail and Hospitality, including specific operating hours and the need for truly bespoke solution wraps.

This emphasis on quality informs every stage of the digital transformation process - from designing a bespoke solution that perfectly suits your goals, your budget, and your customers, to managing critical services after the go-live date, freeing your own staff to focus on delivering exceptional service quality, and delivering a tailored blueprint for establishing the right systems and processes across new sites as you expand.

Our network

Performance, resilience, and global reach

The foundation of our entire solution portfolio is our self-owned network, providing resilient, high-performance connectivity for more than 90% of UK businesses - including 200,000-plus on-net postcodes, 300+ internet peers, and 39 world-class data centres - along with international connections via our partner network, opening the door to ongoing global expansion.

We continue to invest in our network, ensuring it delivers a consistently world-class experience across every location in which our customers are active, from head offices to local branches of every size - with an increasing range of alt-nets allowing us to provide wider, more consistent coverage than many other providers.

Embracing tomorrow’s ‘smart’ experiences

From the tracking of assets through IoT sensors, to sophisticated AI that offers powerful insights into customer behaviour and enables the delivery of personalised messaging through digital signage, we will work closely with you to ensure these transformative technologies yield actionable insights that support your ongoing growth.