About Exponential-e

A trusted technology partner for leading retailers across the UK, providing the technological foundation for tomorrow’s shopping experiences

Embracing a new type
of customer experience

Retail is traditionally one of the most dynamic, rapidly evolving sectors, with organisations constantly looking for new ways to optimise service delivery and build brand loyalty - both online and in person. In order to meet customer expectations and accommodate both seasonal fluctuations and unexpected market shifts, the IT infrastructure underpinning retail organisations must be similarly flexible, scalable, and resiilient.

However, there are a number of areas that all retailers must consider carefully if they are to effectively put this into practice…

Maintaining exceptional customer service

The human touch remains the key factor that helps retailers stand out from the competition and turn one-off customers into loyal, repeat ones. Technology must support this, enabling fully personalised experiences, both in-store and online, and providing staff with the tools they need to deliver an exceptional standard of service throughout every interaction.

The drive for omnichannel experiences

The rise of online shopping and click-and-collect has transformed the way we shop, with customers increasingly prioritising convenience above all else. Fully integrated, omnichannel solutions are driving this shift, ensuring customers enjoy the same world-class experience, however they prefer to shop.

An increasingly challenging cyber threat landscape

With more online payments made and customer data transferred on a daily basis than ever before, the number of potential attack vectors that cyber criminals can exploit has increased exponentially. Customers must be provided with complete reassurance that their data will be fully protected at all times - both in transit and at rest - which makes a world-class security system, with the ability to effortlessly adapt to the latest threat intelligence, vital.

Unleashing the full potential of customer data

The increasingly high volumes of customer data generated and stored on a daily basis can offer rich insights into customer behaviour, preferences, and expectations. Through cutting-edge technologies like AI and machine learning, this provides the foundation for truly personalised experiences for every customer, across every channel.

Adopting sustainable, environmentally friendly approaches

Customers increasingly expect any brand they engage with to demonstrate a socially responsible approach to their daily operations, with zero-touch solutions and reduced energy consumption.

Who are we?

Since 1999, Exponential-e has been a trusted technology partner to leading retailers across the UK, providing an evolving range of cutting-edge Cloud, Connectivity, IT, Unified Communications, Contact Centre, and Cyber Security solutions -all tailored to the sector’s singular requirements, in order to provide the technological foundation for tomorrow’s smart shops and interconnected customer experiences.

We are a privately owned, British company, whose solutions are powered by our self-owned, enterprise-class network, allowing for consistent performance, security, and availability across every location in which you and your customers are present.

Customer service is at the centre of everything we do, which means you will be provided with a dedicated account manager, who will act as a single point of contact and provide hands-on support and guidance throughout every project, from beginning to end.

This commitment to both exceptional customer service and technological innovation means we are trusted by more than 3,000 customers, as reflected by our industry-leading NPS score -updated live on our website - and nine ISO accreditations.