Exponential-e & JTL - Exponential-e & JTL - The digital launchpad for life-changing & apprenticeships

Exponential-e
& JTL

The digital launchpad for life-changing training and apprenticeships

Working in close partnership with Exponential-e, JTL were able to establish an IT infrastructure and contact centre solution that would support the delivery of world-class training and apprenticeshipsContents

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Exponential-e & JTL Case Study

About JTL

Operating across England and Wales, JTL offers world-class training & apprenticeships in the fields of electrics, plumbing, and heating, providing aspiring tradespeople with the launchpad for successful, long-lasting careers.

The Challenge

JTL’s training programmes depend on seamless communication between trainees, trainers, and administrative staff, all of which demands a highly resilient, scalable, and secure IT infrastructure. The deployment of new training sites, wherever and whenever they are needed, is also a critical priority, requiring close collaboration between JTL’s own IT team and various third parties, including key technology partners.

Exponential-e’s self-owned, enterprise-class network is the foundation of JTL’s IT infrastructure, and – in turn – much of the training they deliver. Scalability is a critical factor here, ensuring new training sites can be opened and closed down as seamlessly as possible. New sites are typically deployed every 2-3 months, with sixteen sites in operation around England and Wales at the time of writing, and four more currently in the works.

This is highly scalable, highly available connectivity is complemented by a Cloud-based, AI-powered Contact Centre platform, ensuring trainees are always able to make contact with the right person throughout every stage of their programme, across an evolving range of channels. All trainee information is fully centralised throughout each stage of their programme, ensuring agents are able to resolve any queries as quickly as possible, with minimal points of contact required.

Exponential-e also provide additional support is also provided around the provisioning and management of key software licences, ensuring all staff and trainees are equipped with the tools they require, for the best possible rates.

JTL’s account team at Exponential-e continue to work closely with their own IT team and other teams from across the company, identifying and acting on new opportunities for improvement and innovation. In this way, JTL’s IT infrastructure can continue evolving in response to the needs of trainers, trainees, and apprentices, freeing them to focus on the learning experience.

Solution Benefits

World Class IT Infrastructure in place for new training sites as soon as they open their doors
Highly secure, highly available connectivity, deployed at more than sixteen sites across England and Wales
An omnichannel contact centre platform ensures a smooth, stress-free experience for every trainee and apprentice, before, during, and after their programmes
Key Microsoft licences delivered as a fully managed service, resulting in new cost savings and efficiencies

Hands-on support from a dedicated account team around the opening of new training sites and ongoing service optimisations

The key thing about our partnership with Exponential-e is the reliability. Our connections rarely ever go down, and we’re never in any doubt as to who to talk to for anything, whether that’s launching a new site, or further consolidating and optimising our IT ecosystem. In this way, technology remains a powerful driver for the quality of training we are able to deliver."

Parth Parmar, Head of Technology, JTL