Our Customers

IT governance and control restored
Modernised infrastructure to support better productivity levels
Enhanced security governance to protect tenants and assets
Ability to consume Cloud-based services, with virtual machine mobility for increased agility
Secure, resilient and reliable IT infrastructure to restore staff confidence
Phase 1 project goal to support wider Cloud-first strategy

Legacy phone system that was challenging to manage
Phone system hosted on-site, creating a potential single point of failure
Managing two systems, traditional on-site PBX (external) and Microsoft Teams (internal)
Full oversight of all channels, to ensure consistent customer satisfaction

Consistently excellent call quality, using Microsoft Teams as a calling platform
Consolidated infrastructure, with a single collaboration platform
Improved staff collaboration via Microsoft Teams
Pandemic-proof home working solution, boosting business resilience and agility
Improve staff engagement and retention, thanks to accessible training and quality resources
Improved levels of customer and tenant satisfaction

Investment in IT required to improve both business processes and customer relations
Migrating legacy infrastructure to the Cloud, in order to ensure future scalability and accommodate a growing number of remote workers
IT teams frequently pressed to focus their time on business growth activities
Management of infrastructure extremely decentralised
Data security and compliance challenges negatively affecting the average resolution time

New Citrix platform, with Office 365 deployed for 250 users, with managed firewalls
Migration of existing file server to Ctera online storage and backup
Migration of 85 servers from on-premise environments, with replication between VDC
WAF services for web services
Delivered as managed services to support internal IT teams

Efficient IT infrastructure. Consolidation of services results in in a stronger SLA, with the average time taken to resolve issues reduced. 95% of processes are now automated
Successful migration from legacy hardware. Built-in security and a comprehensive range of relevant accreditations. Reduced costs, combined with increased agility and scalability
A better user experience. Staff free to work and collaborate from anywhere, on any device, thanks to Cloud-based services and applications. This has helped drive an NPS of 50+

A Wide Area Network (WAN) over Exponential-e's Layer 2 Virtual Private LAN Service (VPLS) Network
Secure connections between three offices and four remote sites