Putting technology at the heart of the tenant experience

Helping housing associations drive digital initiatives that transform the tenant experience, underpinned by robust data security

To succeed in a digital world where quality of service is under increasing scrutiny, housing associations need to rapidly transform by adopting modern technologies, redesigning operational processes and increasing collaboration across multiple channels. By investing in a digital future, housing associations can streamline costs, improve operational efficiency and concentrate on creating an improved tenant experience.

For more than ten years, Exponential-e has been working closely with housing associations across the UK, helping them cut costs, improve IT efficiencies and maximise tenant satisfaction. Technology plays a fundamental role in resolving these challenges. It is therefore Exponential-e’s aim to improve the digital solutions utilised across the housing sector, attaining better employee satisfaction and improving the overall engagement between our customers and their tenants.

Our aim is to be your 'trusted partner', providing you and your customers what we call 'Peace of Mind-as-a-service’. Our principles are based on:

Unrivalled innovation and technology for Cloud, network and communications.
Best-in-class delivery, combined with exceptional customer service.
Access to technical experts through a range of channels.
Commitment to maintaining our industry-leading NPS, numerous accreditations and compliance with all applicable regulations.
Remaining a trusted, financially secure partner that is always easy to do business with.

We have noticed a huge improvement with regards to staff performance and our ability to respond to customers more efficiently. Since we have gone live we have also received a number of comments from customers noting how quick we have responded to their enquiry.

Rachel Higgins Customer Services Manager, Cottsway