The Challenges

Maintaining the human touch, before, during and after guests' arrival

Retaining the human touch

The Hospitality & Leisure sector still relies on the personal touch, even as face-to-face contact is minimised and services are accessed remotely. Technology must support this, helping maintain the highest quality of service by drawing together a complete picture of the customer journey, including loyalty information, mobile applications, and on-site events.

Consolidating solutions

Service consistency and data security in Hospitality depends on a robust infrastructure, where multiple services are securely integrated and delivered to both staff and guests through a single trusted supplier, with ongoing support and management.

Streamlining data collection

Gathering and analysing data that delivers actionable insights and, in turn, a better experience for guests, is traditionally time-consuming and challenging for the Hospitality sector. The process must be therefore streamlined and automated wherever possible.

Customer loyalty

Even as more and more interaction with guests takes place remotely, it is essential that one-off guests become loyal repeat ones, which means communications, promotions and special offers must be readily accessible across multiple channels.