Our Solutions

Turning first-time guests into
repeat visitors.

Connectivity

The right connectivity not only ensure every room
delivers an exceptional, personalised guest experience, but also empowers staff to optimise their day-to-day efficiency, seamlessly collaborating with colleagues across multiple sites, and maintain full control of ongoing costs, while also serving as the foundation for next-gen ‘smart’ technologies and interconnected spaces.

With our evolving portfolio of connectivity solutions and enterprise-class, self-owned network, staff are freed to focus on guests and customers, while Exponential-e’s experts manage your IT from our world-class service desk and evolving network of UK-based data centres - with the most rigorous SLAs overlaying everything.

Managed LAN and WiFi

Guests now expect world-class connectivity as standard, which makes highly available, high-performance WiFi just as essential to the quality of the overall service as clean towels and bedding. Some organisations are now building on this, offering premier internet access (e.g. exclusive access to specific networks or higher speeds) to their guests for an additional fee, creating a whole new revenue stream.

Our Managed LAN & WiFi solutions allow you to transform the guest experience across every site, in every room, with access to in-room and on-site services via dedicated apps putting everything they need to make their stay a memorable one just a click away. The highest standards of encryption and security are included as standard, ensuring guests’ data remains fully secure at all times, with full separation from operational systems for additional levels of protection.

SD-WAN and SASE

The highly interconnected nature of modern Hospitality
means full control and visibility of the underlying network is essential, not only in terms of maintaining day-to-day operational efficiency, but also in terms of maintaining a strong foundation for future growth. Through the next generation of Cloud-native software-defined networking, in the form of our industry-leading SD-WAN and SASE solutions, we allow you to design, manage, and scale your network in whatever way best suits your staff, your guests, and your venues, with full segregation of guest and corporate networks, and effortless compliance with key regulations like the GDPR and PCI-DSS.

This way, the performance and availability of
Cloud applications for both guests and staff will always be of the very highest standard, while zero-trust principles and integrated security capabilities ensure the continued integrity of all data, both at your existing sites and new ones, as soon as they open for business.

Additional services

Cloud

With a twenty-year-plus history of Cloud innovate, we deliver bespoke roadmaps for Cloud transformation in the Hospitality and Leisure sector, ensuring legacy infrastructure can be phased out and all the potential enhancements around flexibility, scalability, and cost control delivered, with zero disruption to service quality or data security.

With this foundation in place, levels of flexibility and agility that would previously have been unthinkable become a key part of Hospitality and Leisure organisations’ ongoing growth, allowing them to scale up and down in response to seasonal peaks and troughs, streamline their expansion into new locations, and enable seamless cross-site collaboration between their teams, so guests enjoy the same world-class experience every time, across every site.

Security

With higher volumes of guests’ personal data
transmitted daily than ever before, and a wide range of channels for communication and booking creating a larger threat footprint, data security is critical priority for organisations across the Hospitality and Leisure sector. We understand this and have ensured our evolving cyber security ecosystem encompasses the full range of solutions and expertise needed to protect business and guest data.

Our in-house, UK-based Cyber Security Operations Centre and Security Information and Event Management (SIEM) platform work constantly to monitor the infrastructure that powers your daily operations, ensuring that any potential security threats can be pre-emptively resolved, and the latest threat intelligence acted upon. At the same time, our Cyber Security Advisory service gives you direct access to our cyber security experts, with the full range of solutions including Managed Security, Endpoint Protection, Identity Access Management, and Firewalls.

Managed and Professional Services

A comprehensive range of leading-edge solutions to optimise your internal capabilities, freeing staff to focus on providing every guest with truly personalised service by putting the essential tools they require at their fingertips. This includes the full range of Microsoft services that numerous organisations depend on to maintain their operational efficiency. As a Microsoft Tier-1 level CSP and a Gold-level Microsoft partner in Cloud technologies, we are able to offer expert support across your full Microsoft ecosystems, from Office 365 to Azure, ensuring you enjoy the best possible ROI from your licences, with full control and visibility as you scale.

Contact Centre

With the contact centre now being many organisations’ primary means of communication with their guests, Exponential-e provides the tools for an effective customer contact strategy, putting everything agents need to deliver fast, successful resolutions at their fingertips, including seamless cross-site collaboration with colleagues. This, in turn, will help open the door to truly bespoke experiences, with the data generated by each point of contact supporting a holistic view of each guest’s journey, opening the door to personalised marketing and special offers that will inspire repeat visits.

Interconnected meeting spaces

If you offer conference or meeting spaces of any sort, being able to deliver a true interactive, omnichannel experience will instantly position you as your guests’ venue of choice for all their events, a powerful USP in an increasingly competitive market. Utilising a range of industry-leading technologies - including Microsoft Teams and Zoom - we are able to create meeting spaces that enable seamless communication and collaboration between teams all over the world, with advanced capabilities ranging from ‘walk-in, one-touch’ join to ‘bring your own device’ models and integrated scheduling.