Hospitality & Leisure

IT, Cloud, and Communications solutions, to guarantee a first-class experience, every time

Exponential-e
& Hospitality

Encompassing everything from 5* luxury hotels and branded franchises to boutiques, spas, wedding venues and restaurants, the Hospitality & Leisure industry has a vast array of businesses across various locations. To operate effectively and efficiently, there is a vital requirement for resilient and secure IT infrastructure and the latest Cloud-based contact centre and Unified Communications solutions to ensure technology is supporting the guest experience and delivering high levels of customer satisfaction.

In recent years, these challenges have been compounded by the rise in popularity of one-click trips with contactless processes, where guests are able to check in and out, order services throughout their stay and offer feedback on their experience with minimal human contact, utilising their own devices.

However, this new approach to ensuring safe, enjoyable experiences for all guests puts a considerable strain on existing IT infrastructure and security ecosystems and contact centre operations, particularly when there are multiple providers involved, each with their own service levels and structures of support. Guests continue to expect the highest quality of service throughout every stage of their stays - from a wide range of media and entertainment on offer, to all facilities being accessible and easy to find, and staff readily contactable whenever necessary. In this way, technology provides the means for staff to maintain that critical human touch across all channels that is imperative to the customer experience.

Exponential-e works with leaders in Hospitality & Leisure across the UK, offering a clear path to digital transformation and delivering infrastructure that support world-class experiences for every guest, every time.