Our
Services

Comprehensive, secure and
scalable digital services that power
seamless learning experiences.

Network

Keeping students and staff connected ensuring key applications are readily available is vital, especially with the rise of remote learning and the need to ensure international students are fully supported.

Exponential-e maintains our own business-only, carrier-class network, which means it is not constrained by consumer traffic and is optimised for scalable, data-intensive usage. This allows us to deliver a comprehensive range of connectivity services - including Managed LAN and WiFi, SD-WAN, and an industry-leading Secure Access Service Edge (SASE solution) - with consistent performance and availability at all times, even during periods of high traffic, such as clearing and enrolment. This way, we are able to define the way our technology is used to deliver multiple services over one connection and provide a true end-to-end SLA.

Unified Communications

From primary school to university, education is now truly omnichannel, which means infrastructure must evolve to support seamless communication and collaboration from anywhere.

We offer full provisioning of Microsoft Teams Direct Routing, and per-user pricing allowing for stress-free deployments, full cost control, and streamlined management of the entire UC ecosystem through a single, intuitive control panel. With our own enterprise-class network underpinning everything, ensuring consistently high quality and availability for all calls, 24 / 7.

Contact Centre

Our Cloud-based, AI-powered Contact Centre solution - delivered in partnership with Five9, ensures students are always able to make contact with the right person, through their preferred channel, whenever necessary. Utilising intelligent, AI-powered automation, collaborative intelligence, and speech-enabled IVR, our solution puts everything agents need to ensure students are fully supported at their fingertips, through a single, intuitive control panel. Data from across the entire student experience is collated and translated into an actionable form that not only ensures each point of contact is completely seamless, but that a culture of constant improvement can be maintained via real-time analytics and reporting.

Collaboration Spaces

From classrooms to seminar rooms and lecture halls, we utilise leading-edge technologies to ensure spaces for learning are truly interconnected, with the highest standards of audio and video quality, effortless content sharing, and secure, seamless integration with key platforms and applications, including O365, SharePoint, OneDrive, and more. With all features accessible through a highly intuitive touchscreen, users are able to make use of these interconnected spaces straight away, focusing on the delivery of exceptional learning experiences.

Cloud Services

We believe your Cloud is only as good as your network. Furthermore, with the rise of remote learning, it is essential that you can choose the Cloud that is right for you, whether that is a public, private or hybrid solution, with our Cloud Management Platform providing full control and visibility at all times.

Rather than adopting a one-size- fits-all approach, our network enables educational institutions to use the power, flexibility and scalability of Cloud technology to build IT environments that prioritise student and teacher requirements, with sophisticated Virtual Desktop solutions supporting effortless remote learning and collaboration.

This allows for the creation of sophisticated hybrid clouds and Hyperconverged Infrastructure, where private Cloud and on-premises solutions are intelligently and securely integrated, with the freedom to incorporate public Cloud (including Azure and AWS) and SaaS solutions to maximise agility and ensure critical resources are always accessible to staff and students alike.

Cyber Security

With cyber-attacks on educational institutions on the rise and students increasingly depending on a secure Cloud throughout their studies, our Cyber Security ecosystem enables you to proactively combat the latest threats while ensuring all compliance requirements are fulfilled. We deliver full visibility on all endpoints to ensure any potential risks can be identified and resolved, while staff and students can access the resources they need from anywhere, through advanced Identity Access Management (IAM).

At the same time, our range of Managed Services - including advanced monitoring, management and testing, along with our own UK-based CSOC and SIEM solutions - ensure internal IT teams are fully supported at all times, enjoying 24 / 7 reporting and monitoring of all potential security concerns.

This way, whether students are learning onsite or remotely, they will remain safe and secure at all times.

Managed & Professional Services

From licence management to hardware lifecycle support, our experts act as an extension of your team - cutting costs, boosting efficiency, and ensuring full staff support. As a Microsoft Tier-1 CSP and Gold Cloud Partner, we deliver industry-standard platforms as fully managed services to build future-proof IT ecosystems.

We also offer Professional Services to enhance your internal expertise across a number of areas, maximising your flexibility and scalability and a rapidly evolving landscape. This includes digital transformation, Cloud migration and application modernisation, ensuring IT projects are delivered on time and to budget, with zero disruption to the learning experience.

Disaster Recovery

In a world where breaches are inevitable, we use advanced air-gapping to rapidly restore critical data and services, minimising downtime in the event of an attack and ensuring the reputational and financial consequences of a breach can be avoided. This way, students enjoy complete peace of mind that the integrity of their critical data will always be maintained.