Putting it all into practice

Developing a robust, effective DevOps strategy

Agile, innovative delivery with true service flexibility

DevOps allows organisations, whatever their size, to create and improve products and services at a faster, leaner and safer pace, by bringing business and IT services (including development) together, allowing businesses to pivot quickly in a rapidly changing digital world.

To successfully implement DevOps within your organisation, there are several foundational elements that must be adopted. The primary one is an agile delivery methodology.

Here are some other key steps that should be considered when adopting DevOps within your organisation:

Establish DevOps
foundation team

To guarantee the success of DevOps adoption across your organisation, forming the right foundation team is critical.

Set initial objectives
and key results

To be able to measure the success of DevOps adoption, it is essential to set clear objectives and key measurements.

The right approach to establishing DevOps

There are many approaches that can be taken in adopting DevOps across your organisation. In most cases taking a phased approach is most appropriate.

Top-level
architecture strategy

A well-designed architecture is the backbone of any organisation, it particularly important in the adoption of DevOps as it will dictate the adoption

Cloud
platform strategy

For true DevOps adoption, Cloud transformation is key to developing the required flexibility and agility. Whether this involves Public, Private, or Hybrid Cloud is something that will be decided as part of the wider architecture strategy.

DevOps tooling
& processes strategy

A crucial part in developing a DevOps culture across your organisation is selecting the right tooling, based on your preferred way of operating.

Other assessments that should be considered as part of your overall Digital Strategy

While adopting a DevOps culture and way of working can be considered the first step in your digital transformation strategy, it not the only area to consider. The following additional maturity assessment should be considered to help build your DX strategy

Architecture Assessment

As you establish your DevOps culture, you may find that your IT architecture is not fully aligned with your overall digital strategy. An Architecture Assessment is the first step in identifying what area of your architecture may need to refactored.

Cloud Readiness Assessment

This assessment takes the business functions, applications, and data you wanttransferred to a cloud platformand determines the best way to do it. This assessment calculates your cloud readiness and how ready your applications are for moving to a cloud platform.

Application Refactoring Assessment

Refactoring involves a complete “back to the drawing board” reimagining of a workload that gives due consideration to the full set of Cloud services available on the target platform. This assessment helps you identify the elements that need to be considered when looking to refactor your key application

Service Desk Maturity Assessment

Service desks are all about keeping the business operating in the most efficient and cost-effective way. This maturity assessment looks at how your organisation currently does this by reviewing your current processes, automation, self-service, service catalogue, and many other areas.

Unified Contact Centre Maturity Assessment

Organisations that run Unified Contact Centers (UCC’s) have never been under so much pressure with the increase demand for omnichannel communications, tracking of communications, and seamless customer service. This assessment looks at all aspects of your organisation’s contact centre model.