Field Services

End-to-end support in the most
complex environments, delivered
by security-cleared specialists.

Field Services

End-to-end support in the most complex environments, delivered by security-cleared specialists.

Our comprehensive range of Field Services solutions provides a single answer to a diverse range of complex challenges, with our own technical experts providing end-to-end support in every environment in which OESs are active across the UK. Our in-house specialists not only offer deep knowledge of current and emerging technologies, but also the ability to successfully deliver end-to-end services in response to the most stringent project requirements and risk method statements, in line with Construction (Design and Management) (CDM) regulations.

Our Fields Services teams are highly experienced executing projects in the most challenging, remote environments (including substations, offshore windfarms, and high-security data centres), and we are also able to provide SC-cleared engineers, if required.

Services include:

System design
Fibre services
Infrastructure support
Installation of all key technologies
Project management
Training and support
Documentation, including site inspections, risk assessments, and method statements

Disaster Recovery

Ensure critical data and infrastructure can be restored in days not months, should a breach occur.

In an era when “It’s not if, it’s when”, the ability to restore critical systems and data is absolutely essential when even the shortest period of downtime for critical services can result in lives lost. Our Ransomware Defender combines the next generation of air-gapping technology with immutable backups, stored in highly secure, geographically dispersed environments until they are required, ensuring any downtime can be kept to the absolute minimum.

Professional Services

Complementing internal capabilities with hands-on support and consultancy from leading specialists.

The CNI sector’s evolving requirements, and the complexity of the cyber security and compliance landscapes place considerable demands on OES’ internal IT teams. The Exponential-e Group’s own specialists are available to offer support around everything from project and programme management to security consultancy, application modernisation, and inventory assessments, ensuring teams’ time and resources can be focused where they will have the most impact.

Managed IT

The key platforms you depend on, delivered as a fully managed service, with best-in-class pricing.

With the Exponential-e Group serving as an extension of internal teams, IT becomes a powerful driver of operational efficiencies and cost savings across CNI environments. As a Microsoft Tier-1 CSP and Gold Cloud Partner, we deliver such industry-standard platforms as Microsoft Azure as fully managed services, with full control and visibility of all licences and expert support throughout the entire hardware lifecycle.

IT Service Management (ITSM)

Achieve seamless IT, in line with ITIL best practice
and ISO standards.

By offering the industry-leading ServiceNow^® platform on a pay-as-you-go basis, the Exponential-e Group eliminates the inherent cost and complexity of designing a bespoke ITSM platform in house, allowing ITIL-defined practices and ISO-certified processes to be established across the entire IT ecosystem, with no need for additional tooling, enabling a new breed of IT, tailored to OES’ unique requirements and workflows.

Contact Centre

Omnichannel solutions, utilising next-gen AI and automation to optimise the citizen experience.

The contact centre is most citizens’ primary mode of contact with OESs, which means every aspect of the experience must be optimised to ensure successful resolutions can be achieved as swiftly as possible. Our AI-powered Contact Centre as-a-Service (CCaaS) solution utilises intelligent automation and analytics to streamline the path to resolution across every channel, for a completely seamless digital experience that delivers complete peace of mind, every step of the way.

Unified Communications

Enable seamless cross-site communication and
collaboration, 24 / 7.

The seamless delivery of critical services across the UK demands effortless communication and collaboration between a growing range of highly dispersed teams, often operating at extremely remote sites. The Exponential-e Group’s evolving portfolio of Unified Communications solutions brings together everything from traditional telephony to next-gen video calling and interconnected spaces to support this, maximising operational efficiency and service quality at all levels.