CASE STUDY
NFSP

Supporting the optimal availability
of fire and emergency services
through next-gen connectivity.

About Networked Fire Services Partnership

The Network Fire Services Partnership (NFSP) works to drive closer collaboration between fire & rescue services across Devon and Somerset, Dorset & Wiltshire, Hampshire & IOW, and Kent, operating out of four control rooms to maximise the effectiveness and availability of critical services across these regions.

Challenge

The NFSP utilises a Control and Dispatch (CAD) system to interlink its four control rooms, ensuring seamless, secure flows of data in order to maximise ease of communication and, in turn, deployment times. This system is constantly evolving to better serve citizens across the country and, ultimately - save lives.

In order to optimise the performance of the newest iteration of the CAD platform, a decision was made to split off the NFSP’s underling network, utilising the existing network for day-to-day operations, while deploying a new, fully dedicated network for CAD applications.

Following a competitive tender process, the Exponential-e Group’s 20-year pedigree in the design and delivery of critical infrastructure, their experts’ personal experience within a range of emergency services, and the inherent resilience of their self-owned, enterprise-class network made them a clear standout, and so they were selected as the NFSP’s new networking partner, providing RO2 connectivity between the NFSP’s control rooms, back-up control rooms, and the NEC data centres in which the new iteration of their CAD platform would be hosted.

Exponential-e’s specialists immediately began working closely with the NFSP’s own teams to establish the new network specifications and plan for a successful rollout of the new platform, while also preparing for the impending launch of the new Emergency Services Network (ESN).

The Solution

It was decided that the existing network would remain in place throughout the deployment of the new one, with the current CAD platform continuing to run on it. This would not only ensure any downtime could be completely avoided - an absolute necessity for a project of this nature, but also allow for a more intelligent, phased deployment process for the new platform, with ample scope to sandboxing, testing, and in-built redundancy until it was ready for a full-scale deployment, with the legacy platform phased out completely.

A dedicated account team took full responsibility for the design and the delivery of this new network, working with existing infrastructure where appropriate, and deploying completely new fibre where it was required.

The project plan was designed so the NFSP could begin making use of individual connections as soon as they became available, in parallel with ongoing testing and deployment processes, ensuring the desired benefits could be realised as soon as possible.

This involved the most rigorous standards of performance and availability, in order to support real-time communications between the NFSP’s control rooms, their colleagues, and all citizens who would need to make contact for any reason. Exponential-e’s role in the Government’s ESN project is critical here, ensuring the NFSP will be able to begin making use of this UK-wide network’s capabilities as soon as it launches, further enhancing communication, collaboration, and responsiveness for frontline emergency service workers across the country.

Exponential-e are set to continue working with the NFSP in the years ahead, ensuring the underlying network continues to support the seamless delivery of fire and emergency services, maximising the number of lives saved.

^{Thanks to Exponential-e’s continued support, we’re now in a good position for the upcoming launch of the ESN, which will open the door to further enhancements in the future.}

^{With fire and emergency services, any downtime could cost lives, which means the quality of our underlying network and, in turn - the performance and availability of key platforms are top priorities for us.}

Neil McKeever
Technical Lead, NFSP.

Solution Benefits

Highly resilient, highly secure R02 connectivity between four control rooms, their back-ups, and NEC data environments, optimising the performance and availability of a key control and command platform.
Hands-on consultation and support from a dedicated team of networking experts with years of hands-on experience across the emergency services.
A phased deployment process, managed by a dedicated account team, minimising operational disruption and maximising time-to-value.
Hands-on support from the only privately-owned British company involved in the UK Government’s ESN project.