Initially, three specialists from Xpertex assumed responsibility for the maintenance and development of the existing six applications. As the customer’s requirements have evolved, this has increased to thirteen full-time specialists – all possessing the appropriate security clearances – supporting more than twenty on-site applications at different locations across the country. Delivering a fully managed service, these specialists are deeply embedded across the customer’s day-to-day operation, managing every aspect of each application – from BAU work to out-of-hours emergency work, security enhancements and upscaling.
Xpertex’ flexibility and deep experience delivering complex projects for Government organisations has been critical to the success of this partnership, freeing the customer of the need to source specialist hardware and expertise. Combining established DevOps methodologies with a flexible, consultative approach has enabled a highly agile, dynamic approach to application development.
As the partnership continues to evolve, Xpertex’ specialists take part in the customer’s quarterly strategy meetings, allowing them to play an active role in the long-term product roadmap, particularly the ongoing journey to the Cloud. The lessons learned are increasingly forming a new IT model for Government organisations, allowing the same approach to be applied to future projects, transforming technology’s role in the delivery of key services to citizens across the UK.
